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  • Writer's pictureFCRHA

Do You Need Help Paying Your Past Due Water Bill?

The Low-Income Household Water Assistance Program (LIHWAP) helps Virginia residents pay their water and wastewater bills. It is a temporary federally funded program available to Virginia residents from October 2022 until funds are depleted.


Households eligible for LIHWAP assistance must:

  • Have a gross household income below 150% of the federal poverty level based on household size

  • Live in Virginia

  • Be a U.S. citizen or qualified alien

  • Have service disconnected or at risk of disconnection within the next 30 days


LIHWAP is administered by Promise Network on the behalf of the Virginia Department of Social Services. Program information and application instructions are available online at

Application assistance is available by contacting Promise directly between the hours of 7 a.m. to 7 p.m., Monday through Saturday. Please call 1-888-373-9908.

Program Flyer

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